All items are shipped using DPD as courier company , not depending on weight and value of the parcel. Parcels are dispatched the same day when ordered before 1.00 p.m. Delivery is the next 1-2 working day. However the Pro-Nutrition Ltd doesn’t take the responsibility for any delays, lost or damages during shipment. When not delivered in the next 2 days after order was placed please contact us via e-mail: firstname.lastname@example.org to track the parcel number and attempt to deliver again. If we are unable to dispatch the order because we are out of stock ordered product or flavour we will contact you if we can change the flavour or replace the product by another. Shipping cost is €7.5 on orders under €70, and €3.5 on orders over €70. Purchased items are delivered to indicated address when placing an order. The Pro-Nutrition Ltd reserves the right to refuse order realization.
Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged €9.99 if we make a collection on their behalf.
PLEASE NOTE: WE DO NOT SHIP GOODS TO ANYWHERE OTHER THAN IRELAND!
PLEASE NOTE 1 delivery attempt will be made .Once the order has been dispatched delivery address can not be changed.
LOST OR DAMAGED PARCELS:
Risk of loss and title for such items pass to customer upon our delivery to the carrier. The Pro-Nutrition Ltd doesn’t take any responsibility and any damage or lost made during carriage.
If you are not satisfied with the product that you purchased, A refund will be given only for any unopened product. We will refund your credit card or credit your account with the price of the product excluding any shipping charges, and will be given ONLY under the following conditions:
1. Only Unopened Products will be accepted for refunds. Items must be returned via commercial carrier or the post office, at the customers expense, within 30 days from the date of purchase,
otherwise we can not give a refund.
2. Customer MUST email email@example.com , prior to returning any products, giving a reason for the return.
3. A credit will be given your credit card.
4. No refunds will be given if the above conditions are not met.
All products sold on this site are not guaranteed effective by the owners of this site; product descriptions are a copy of information found on the manufacturer website. We are not directly responsible for the claims made about the products. We do our best to provide you with quality supplements so please email us with any queries/problems you might have. Please note that any fraudulent transactions will be reported to the relevant authorities.